The Art of Customer Service
Empowering Exceptional Experiences
Introduction
About Customer Service Training
Even before the digital era, the basic concept of good service is one that is immediately responsive and satisfying. From traditional billboards to cold calls, to the myriad of digital tools we now consider ordinary; our basic concept of what constitutes good service remains unchanged.
Regardless of the nature of a company's products or services, every organisation strives to deliver a high quality experience for their customer; the kind of excellent, seamless service transaction that exceeds your customers' needs and expectations.
Your consumers are people who need to make hundreds of decisions a day, and in this day and age, you need to be a step ahead to make a strong impact. Understanding people—their motivations, thought processes—is pivotal in effective communication. This understanding forms the cornerstone of delivering exceptional customer service.
The Art of Customer Service course is designed to facilitate a better understanding of the services that exist within the holistic concept of customer experience. This course will provide participants with fresh insights to distinguish between good customer service from great customer service. As a result, participants will enhance the interaction skills needed to convert customers to brand advocates.
Who Should Attend?
This course is for anyone who wishes to:
Gain awareness about market perception towards their brand.
Reflect and review their current customer service standards.
Upgrade and up-skill the quality of their customer service.
Create a learning and development plan for their representatives.
Strengthen brand awareness for existing and potential customers.
Learning Outcomes
Upon completion of ‘The Art of Customer Service’, participants will be able to:
Receive feedback about their customer service.
Strengthen overall customer experience for their organisation.
Enhance customer retention and their lifetime value.
Increase customer loyalty through consistent quality.
Provide service that exceeds customers' expectations.
Facilitator Qualifications
About our facilitators:
The Epipeople Management & Consultancy Sdn Bhd team consists of HRDF Certified Trainers, Certified Behavioral & Career Consultants, Certified TOT (SEAMEO VOCTECH), Certified Practitioners of Neuro-Linguistics Programming (NLP) and Certified Coach The Coach, Certified Financial Planners (CFP), Belbin Team Roles Accredited (UK) Trainers, Certified Career Coaching (Singapore) as well as Certified Consultants in Strategic Planning & Management.
What People Say
“The session taught us that personality types influence how we think and act. We enjoyed learning reasons why people behave a certain way, enabling better communication, acceptance and less conflict. Definitely a skill worth learning!”
“The facilitators are accomplished speakers, communicators and trainers. Funny and entertaining as well. EPIPEOPLE has a great track record of having trained a large numbers of teams from individuals to corporate groups. The training they offer will help you and your team and your business grow.”
“Knowing other people’s behavioural styles can help you understand their priorities and how they may differ from your own. You also learn how you react to certain personality types and how to increase your effectiveness with styles that are different from your own, Thus, improving your workplace relationships and team work. I recommend choosing EPIPEOPLE.”
“Really good and fun. The aim and objectives were successfully sent through and it was easy to understand. It made me realize that how people act towards you depends on the way you act to them.”
Let’s Connect.
We take pride in the quality of our services. To ensure that you have the best possible experience with us, we would like to better understand your needs.
Kindly leave your contact details below and our team will connect with you soon.
